Billing and Bill Distribution

Appealing to all our customers to allow Kwawasco staff access to all meters at all times for the purposes of meter reading and maintenance.

Timely bill production that shall be within a 30 days billing cycle

Bills shall be send via SMS or email to customers within two days after Billing to allow for corrections and rebilling.

Making our tariffs easy to understand and providing the detail(s) needed

Working with the customer to correct any problem, and taking action for any billing problem.

Allowing the customer to lodge any complaints regarding errors on their bills to the Kwawsco offices within three months, is highly recommended

Complaints on erroneous bills shall be acted upon within 24 hours. However, in special instances, this period may vary depending on the nature of investigations required, in which case, the customer will be regularly updated on the progress made.

Query Number:22385